Terms & Conditions

Payment Terms & Conditions

We are a VAT registered company and charge VAT to our products and services where applicable.

Our payment options are as follows:
 

BACS

  • If you are making a BACS payment, our sort code is 20-51-01 and our bank account number is 10837873. 
  • Please use your Invoice Reference as your reference and email your remittance advice to [email protected] quoting your invoice number.


Cheque

  • Payment by post should be addressed to School Improvement Liverpool, Toxteth Annexe Conference Centre, Aigburth Road, Liverpool, L17 7BN. 
  • Please make cheques payable to School Improvement Liverpool and crossed “A/C Payee”; cheques should not be made payable to individual officers.
  • Please write your 11 digit Invoice Reference starting X18 on the back of your cheque.
  • Bank notes and cash should not be sent through the post. A receipt will not be issued for a cheque payment unless specifically requested and accompanied by a stamped addressed envelope.

 

Debit/Credit Card

  • Please note, we are currently unable to take debit/credit card payments over the phone. Please call us on 0151 233 3901 if you need any further information.

 

National Fraud Initiative

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information, see: http://www.gov.uk/government/collections/national-fraud-initiative

 


Please ensure that payment is made in sufficient time for receipt by School Improvement Liverpool Limited by the due date (the due date is 30 days from the invoice date). 

Difficulties in making payment – If you have difficulties in making payment or think the amount charged is incorrect please call 0151 233 3901 before the due date, giving your account reference and invoice number; we want to help.
 
Should payment not be received by the due date we will take appropriate steps to recover the debt, for which additional charges may be levied.

Your account may include interest charges if previous payments were received after the due date.

Please note that payments for School Improvement Liverpool (SIL) should not be sent to or paid to Liverpool City Council.

 

Course Cancellations

 

Failure to cancel your space or non-attendance at our courses will incur costs. All cancellations must be completed online at www.schoolimprovementliverpool.co.uk/myaccount at least 48 hours in advance. 

 

Failure to cancel your space within 48 hours, or non-attendance for our chargeable courses will incur the full cost of the course. 

 

Failure to cancel your space within 48 hours,  or non-attendance for our Universal Offer or funded courses will incur a £10 administration charge.  

 

 

 

Service Level Agreement (SLA) Terms and Conditions

Our Service Level Agreements run from April-March. Customers should be aware of the terms and conditions when they purchase the SLAs. Full terms and conditions for the 2023-24 SLAs can be found here

Toxteth Annexe Conference Centre Booking Terms and Conditions

 

Cancellation

Cancellation of your room booking must be made in writing and will be charged at the following rates:

Cancelled 3-4 weeks ahead of the event date - 50%

Cancelled 2-3 weeks ahead of the event date - 75%

Cancelled 2 weeks ahead of the event date - 100%

Cancellation charges relate to the full booking cost including refreshments and lunches

 

Damage and Health & Safety

The customer will be liable for any damage to the room, furniture or equipment, caused by themselves or their delegates. The customer and/or delegates must not move any furniture that would block or obstruct any exits or fire routes. Accidents to persons whilst on the premises must be reported to the reception desk immediately.

 

Responsibility

The customer and their delegates are responsible for the loss or damage to any personal property, or damage to their cars

SIL Supply Agency Policies and Terms and Conditions

 

Our Supply Agency policies and conditions can be found here.

 

Further information about our Supply Agency can be found here. Please email [email protected] if you need any additional information.