Information about calling 999 & alternatives to 999

North West Ambulance Service – advice this winter

The North West Ambulance Service has produced a leaflet containing some very useful information about calling 999, alternatives to 999 and what they ask of patients.

 

They know communities will be facing additional pressures this winter with the impact of the cost-of-living crisis throughout the region.

 

During this time, they want to remind the public that they are here for urgent medical needs.

 

In the event of a serious or life-threatening emergency, always dial 999.

 

This booklet will help you to know what to do when it’s not an emergency.

 

WHEN TO CALL 999

Examples of a serious emergency:

• cardiac arrest
• chest pain
• breathing difficulties
• loss of consciousness
• suspected stroke
• suspected heart attack
• confused state
• fits that aren’t stopping

 

 

If you want medical advice, but it is not an emergency, please try:

 

 

GP APPOINTMENT

GP practices are available to assist you, whether this is face to face, a telephone call or a video consultation.

Please contact your practice by telephone or online.

 

111 ONLINE - 111.nhs.uk

Use the symptom checker, which can give you the right advice for your concerns.

If you are unable to access 111 online, you can call 111 (waiting times will vary).

In some cases, 111 will be able to book an appointment for you at urgent treatment centres, GP surgeries or pharmacies. If you are advised by 111 to attend hospital, you may be given a time slot for you to arrive at an emergency department.

However, please remember this is a guide only. Emergency departments can get busy very quickly so they may not be able to accommodate you immediately.

 

PHARMACY

Pharmacists are experts in medicines who can help you with minor health concerns. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

 

If you run out of prescription medicine and do not have a prescription, you can get an emergency supply from a pharmacy without a prescription.

Take identification, an old prescription or the medicine's packaging with you, if you have it.