This course will explore best practice for responding to complaints. It will examine a range of case studies to develop a greater understanding.
This half day workshop will develop your understanding of managing complaints, highlighting good practice and regulations, including SEND and safeguarding, vexatious complaints and appeals. It will provide you with an effective structure to respond to a complaint, strategies in conflict resolution and building up future relationships, as well as the opportunity to reflect on case studies and how to effectively deal with parents and carers.
Why attend?
• Opportunity to examine the complaints process and how to manage a complaint
• Opportunity to examine a model complaints policy
• Opportunity to examine a range of case studies, model templates and resources
What will it cover?
• Steps to manage a complaint effectively
• Key statutory requirements
Who should attend?
Business Managers, Governors, Headteachers, LA Officers,Safeguarding Leads, Senior Leaders
Cost: £100.00 per delegate
An administration charge will apply to none attendees
All costs are subject to VAT